Managed IT Solutions
Managed Service Solutions are ongoing 24/7 monitoring, managing, and problem resolutions for your Business IT Systems. Our Solutions are all the most efficient, safe, and affordable services. In many instances, having IT911now.com as an MSP is far less expensive than hiring, training, and retaining your own in-house IT Staff.  

The "Plan N" Network Management Includes:

  • All the Plan A Services
    Plus...
  • Managed Services (Software and Hardware)
  • 24-hour NOC service (Users, Software, and Hardware) for covered software and devices
  • Helpdesk Support (Users, Software, and Hardware) for covered software and devices
  • Project Planning
  • Training Service

We can do all this and manage all these services with:

  • Automatic discovery of network infrastructure 
    Remotely discover, monitor, and manage all local and hosted infrastructure and applications automatically.
  • Monitor cloud services and manage mobile devices
  • ​​​​​​Real-time access to information 
    We can see everything happening in your networks, receive and send you alerts, and manage issues with single-click remote remediation.
  • Network Audits
    Demonstrate to you the immediate value by quickly identifying pain points and security gaps for your entire local or remote infrastructure.
  • Task automation
    Automate key processes to deliver higher quality services, save time, and free your staff to generate more revenue.
  • Customizable "Your" NOC and Help Desk Services to service your company
    We can deliver reliable 24 x 7 managed services and technical support to the standard you expect without increasing your staff or infrastructure

Our NOC and Help Desk service form a comprehensive, solution to manage the entire IT experience and respond quickly to your needs. We can also integrate our services into your current solution. We can integrate any Defined monitoring rules for NOC-managed assets, detailed workflow procedures, and automation wherever possible to ensure reliability and operational best practices as well as maximum performance and cost advantages.

  1. Monitor:
    A Managed Service Provider (MSP) such as it911now.com offers comprehensive monitoring services that play a pivotal role in maintaining your IT infrastructure's stability, security, and optimal performance. These monitoring services involve the continuous oversight and surveillance of your network, systems, and devices to detect issues, ensure timely troubleshooting, and prevent disruptions. Here is a detailed description of what an MSP like it911now.com can provide in terms of monitoring:

**1. Network Monitoring:**
  - Continuous Surveillance: MSPs employ advanced monitoring tools to track your network infrastructure's health and performance continuously.
  - Traffic Analysis: They analyze network traffic patterns to identify irregularities, bottlenecks, or potential security threats.
  - Device Management: Monitoring includes routers, switches, firewalls, and other network devices to ensure they function optimally.

**2. Server Monitoring:**
  - Server Health: MSPs monitor server health indicators, including CPU usage, memory usage, disk space, and temperature, to detect issues proactively.
  - Resource Management: They track server resource allocation to prevent resource exhaustion and ensure smooth operations.
  - Service Availability: Monitoring verifies the availability of essential services and applications running on servers.

**3. Application Monitoring:**
  - Application Performance: MSPs monitor the performance of critical business applications to identify performance bottlenecks or issues that could impact productivity.
  - Availability: They ensure that key applications are always available and responsive to end-users.
  - Error Detection: Any errors or anomalies in application behavior are promptly detected and addressed.

**4. Security Monitoring:**
  - Intrusion Detection: MSPs employ intrusion detection systems (IDS) to identify and respond to potential security breaches and unauthorized access attempts.
  - Vulnerability Scanning: Regular scans are conducted to identify vulnerabilities in systems and applications, allowing for timely patching.
  - Log Analysis: Monitoring includes the analysis of system and security logs to detect suspicious activities.

**5. End-User Experience Monitoring:**
  - User-Centric Approach: MSPs assess the end-user experience by monitoring application response times and usability.
  - User Behavior Analysis: They analyze user behavior to understand how IT services impact productivity and satisfaction.

**6. Cloud Infrastructure Monitoring:**
  - Cloud Resources: For organizations using cloud services, MSPs monitor cloud infrastructure, ensuring scalability, cost-efficiency, and security.
  - Multi-Cloud Management: We oversee multi-cloud environments, optimizing resource allocation across cloud platforms.

**7. Alerting and Reporting:**
  - Proactive Alerts: MSPs configure alerts for critical events, ensuring that IT staff are promptly informed of issues that require attention.
  - Reporting: Regular reports provide insights into network and system performance, security events, and improvement recommendations.

**8. Troubleshooting and Remediation:**
  - Rapid Response: When issues are detected, MSPs immediately troubleshoot and resolve them to minimize downtime and disruptions.
  - Preventive Measures: They implement preventive measures to address recurring issues and enhance system reliability.

In summary, MSPs like it911now.com offer comprehensive monitoring services encompassing all aspects of your IT environment. Proactive monitoring, rapid issue detection, and effective troubleshooting ensure the seamless operation of your IT systems, enhance security, and contribute to the overall efficiency and reliability of your organization's technology infrastructure. This proactive approach minimizes downtime, reduces the risk of data loss, and allows your team to focus on core business objectives.

  1. Monitor:
    An MSP (Managed Service Provider) like it911now.com offers comprehensive monitoring services tailored to your company's needs, ensuring your IT infrastructure's optimal performance and security. Here's a detailed explanation of what such monitoring entails: 

    1. **Continuous Network Monitoring:** 
    it911now.com employs advanced monitoring tools to track the health and performance of your network continuously. This includes monitoring network traffic, bandwidth utilization, and latency to promptly identify and address potential issues. 

    2. **Server Performance Monitoring:** 
    it911now.com monitors your servers to ensure they operate efficiently. This involves tracking resource utilization, such as CPU, memory, and disk space, to identify and resolve bottlenecks or performance degradation. 

    3. **Application Monitoring:** 
    Critical business applications are monitored to detect anomalies, errors, or slowdowns. it911now.com ensures that your applications are running smoothly to maintain productivity. 

    4. **Security Monitoring:** 
    Security is a top priority for it911now.com. We implement our top security monitoring solutions to detect and respond to potential threats, intrusion attempts, and vulnerabilities. This proactive approach helps safeguard your data and systems. 

    5. **Alerts and Notifications:** 
    it911now.coms' Monitoring systems generate alerts and notifications when predefined thresholds or anomalies are detected. it911now.com promptly responds to these alerts, preventing potential downtime or data breaches. 

    6. **Patch Management:** 
    it911now.com oversees software updates and patch management to keep your systems up-to-date and secure. They schedule and apply patches to minimize vulnerabilities. 

    7. **Backup and Disaster Recovery Monitoring:** 
    Regularly monitoring backup processes ensures data integrity and availability. it911now.com also oversees disaster recovery systems, verifying that they are prepared to restore data in case of a catastrophic event. 

    8. **Performance Analysis and Reporting:** 
    it911now.com provides detailed performance reports and analysis, offering insights into system health, trends, and areas for improvement. These reports help make informed decisions and optimize resources. 

    9. **Capacity Planning:** 
    By monitoring resource usage, it911now.com assists in capacity planning. We also help you anticipate future infrastructure needs and allocate resources effectively to accommodate your growth. 

    10. **Compliance Monitoring:** 
    For businesses with regulatory requirements, it911now.com can ensure that your IT environment complies with industry-specific regulations. it911now.com implements monitoring solutions to track and report on compliance status. 

    11. **Customized Solutions:** 
    Every business is unique. it911now.com tailors our monitoring solutions to your specific requirements, considering the size of your organization, industry, and the criticality of your systems. 

    12. **Proactive Issue Resolution:** 
    With our Plan N 24/7 monitoring in place, it911now.com can often detect and resolve issues before they impact your operations, minimizing downtime and disruptions. In essence, it911now.com offers a proactive and comprehensive approach to monitoring your IT infrastructure in our Plan N plan. This proactive stance helps prevent problems, enhances security, and ensures the smooth operation of your technology environment, allowing you to focus on your core business objectives with peace of mind.

  2. Report:
    Managed Service Providers (MSPs) like it911now.com offer comprehensive reporting solutions that empower businesses like yours with valuable insights into their IT infrastructure, network performance, and overall technology management. These reports serve as a critical component of IT governance, helping organizations make informed decisions, optimize operations, and ensure the security and reliability of their technology environment. Here is a detailed description of what it911now.com can provide in terms of reporting: 

    1. **Network Health Assessment:** 
    it911now.com conducts regular network health assessments to evaluate the overall condition of your IT infrastructure. These assessments include server health, bandwidth utilization, network latency, and device status. Detailed reports provide a snapshot of your network's current state, highlighting areas that require attention. 

    2. **Security Audits and Threat Intelligence:** 
    it911now.com offers security reporting services to assess your organization's cybersecurity posture. This includes vulnerability assessments, penetration testing, and security compliance audits. Reports detail potential threats, vulnerabilities, and recommended security measures to protect against cyberattacks. 

    3. **Performance Monitoring:** 
    it911now.com continuously monitors the performance of your systems and applications. Performance reports provide insights into resource utilization, bottlenecks, and areas where optimization is needed. This helps ensure that your IT environment operates efficiently and meets performance expectations. 

    4. **Incident and Resolution Tracking:** 
    it911now.com maintains incidents and service request records, tracking their status and resolution progress. Incident reports provide transparency into IT support activities, response times, and issue resolution. This transparency allows organizations to hold their MSPs accountable for service quality. 

    5. **Backup and Disaster Recovery Reports:** 
    Reports related to data backups and disaster recovery plans provide critical information about backup success rates, recovery point objectives (RPOs), and recovery time objectives (RTOs). These reports ensure data resilience and preparedness for potential disasters. 

    6. **Patch Management Reports:** 
    it911now.com tracks and reports on the status of software patching and updates. These reports help identify outdated or vulnerable software, ensuring that critical security patches are applied promptly to mitigate security risks. 

    7. **Cost and Budget Analysis:** 
    it911now.com offers financial reports detailing IT expenditures, cost allocations, and budget analysis. These reports help organizations manage IT budgets effectively and make data-driven decisions regarding technology investments. 

    8. **Compliance and Regulatory Reporting:** 
    MSPs provide compliance reports for industries with specific compliance requirements that demonstrate adherence to regulatory standards. These reports are crucial for passing audits and maintaining compliance. 

    9. **User Activity and Productivity Monitoring:** 
    User activity reports provide insights into employee productivity, application usage, and internet browsing behavior. This data assists organizations in optimizing resource allocation and improving productivity. 

    10. **Customized Reporting:** 
    MSPs can tailor reports to align with your specific business goals and IT needs. Customized reporting ensures that you receive actionable insights relevant to your organization's unique challenges and objectives. In summary, MSPs like it911now.com deliver a wide range of reporting services that go beyond routine monitoring. These reports empower businesses to manage their IT environments proactively, address vulnerabilities, make informed decisions, and ensure their technology infrastructure's overall health, security, and efficiency.

  3. Improve:
    A Managed Service Provider (MSP) like it911now.com offers a comprehensive range of services designed to enhance your company's IT infrastructure, efficiency, and overall business operations. Here's a detailed explanation of what an MSP can provide and how it can improve your organization: 

    1. **Proactive IT Management:** 
    MSPs proactively monitor your IT systems, networks, and devices around the clock. This proactive approach helps detect and address potential issues before they can disrupt your business operations, ensuring minimal downtime and improved system reliability. 

    2. **Security Expertise:** 
    MSPs specialize in cybersecurity, implementing robust measures to protect your data and systems from cyber threats, including malware, ransomware, and data breaches. They continuously update security protocols to stay ahead of evolving threats. 

    3. **Cost Efficiency:** 
    Outsourcing IT services to an MSP can be more cost-effective than maintaining an in-house IT department. MSPs operate with predictable, fixed monthly fees, eliminating unexpected expenses related to hiring and training IT staff or managing hardware and software. 

    4. **Access to Skilled Professionals:** 
    With an MSP, you gain access to a team of skilled and certified IT professionals who bring a wealth of expertise to your organization. They handle everything from routine maintenance to complex technical challenges. 

    5. **Scalability:** 
    MSPs offer scalable solutions that can adapt to your company's changing needs. Whether you're expanding, downsizing, or launching new projects, MSPs can adjust your IT infrastructure accordingly, ensuring it aligns with your goals. 

    6. **24/7 Support:** 
    Many MSPs provide 24/7 technical support, ensuring you have assistance whenever needed. This level of support keeps your business running smoothly, even outside regular business hours. 

    7. **Data Backup and Recovery:** 
    MSPs implement robust backup and disaster recovery solutions to safeguard your critical data. In the event of data loss or system failures, they can quickly restore your operations, minimizing downtime. 

    8. **Compliance and Regulations:** 
    MSPs help you navigate complex regulatory requirements and industry-specific compliance standards. They ensure your IT environment adheres to legal and industry standards, reducing the risk of penalties. 

    9. **Efficient Technology Management:** 
    MSPs manage and optimize your technology stack, including software updates, hardware maintenance, and IT procurement. This streamlines operations and ensures your technology investments are cost-effective. 

    10. **Strategic IT Planning:** 
    MSPs work with you to develop an IT strategy aligned with your business goals. They assess your current infrastructure, identify areas for improvement, and recommend technology solutions that drive growth and efficiency. 

    11. **Enhanced Productivity:** 
    By offloading IT management to an MSP, your employees can focus on their core tasks, improving overall productivity and reducing IT-related distractions. 

    12. **Business Continuity:** 
    MSPs develop comprehensive business continuity and disaster recovery plans to ensure your business can continue functioning despite unexpected disruptions, such as natural disasters or hardware failures. In summary, partnering with an MSP like it911now.com can be a strategic decision that leads to improved IT performance, reduced operational costs, enhanced security, and increased overall efficiency. Their expertise and commitment to proactive IT management help your company stay competitive and agile in an ever-evolving technology landscape.

  4. Proactive Support:
    An MSP (Managed Service Provider) like it911now.com offers a comprehensive suite of Proactive Remote Support services tailored to enhance your company's IT operations and overall efficiency. This proactive approach is designed to anticipate and address IT issues before they disrupt your business operations, providing the following benefits: 

    1. **Continuous Monitoring:** 
    MSPs employ advanced monitoring tools that monitor your IT infrastructure 24/7. This includes servers, networks, devices, and critical applications. Any anomalies, irregularities, or potential issues are immediately detected. 

    2. **Predictive Analysis:** 
    MSPs can predict potential IT problems or bottlenecks through data analytics and historical performance data. This proactive analysis helps prevent costly downtime and ensures that your IT systems remain reliable. 

    3. **Immediate Issue Resolution:** 
    When issues are identified, the MSP's technical team can remotely access your systems to resolve them swiftly. This minimizes disruptions, maintains productivity, and reduces the need for on-site visits. 

    4. **Patch Management:** 
    MSPs ensure that your systems are up-to-date with the latest software patches, security updates, and firmware upgrades. This is critical for safeguarding your network against vulnerabilities and cyber threats. 

    5. **Security Enhancements:** 
    Proactive remote support includes robust cybersecurity measures. MSPs continuously monitor your network for suspicious activity, provide firewall management, and implement security best practices to protect your data. 

    6. **Backup and Disaster Recovery:** 
    MSPs establish reliable backup solutions and disaster recovery plans. This means that in the event of data loss or a catastrophic event, your critical data can be quickly restored. 

    7. **Performance Optimization:** 
    MSPs work to optimize the performance of your IT infrastructure. This includes fine-tuning network configurations, managing bandwidth, and efficiently using resources. 

    8. **Scalability:** 
    MSPs can easily scale your IT solutions to accommodate increased demands as your business grows. This scalability ensures that your technology remains aligned with your evolving needs. 

    9. **Cost-Efficiency:** 
    Proactive remote support eliminates the need for costly reactive IT support. By preventing issues before they escalate, you can reduce the overall IT support costs and minimize downtime-related expenses. 

    10. **Expert Guidance:** 
    MSPs serve as a valuable source of expert advice and consultation. They can recommend technology upgrades, provide insights on IT strategy, and help you make informed decisions about your IT investments. In summary, an MSP like it911now.com takes a proactive stance toward IT management, providing continuous monitoring, rapid issue resolution, and comprehensive security measures. This approach ensures that your company's IT infrastructure remains robust, secure, and aligned with your business goals, ultimately contributing to increased productivity and minimized risks.

  5. Remote Support:
    Managed Service Providers (MSPs) like it911now.com offer comprehensive remote support services tailored to meet the unique needs of your company's IT infrastructure. Remote support is a critical component of MSP services, providing several key benefits: 

    1. **Immediate Assistance:** 
    MSPs can remotely connect to your systems and address issues promptly. Whether it's troubleshooting software problems, resolving technical glitches, or assisting employees with IT-related queries, remote support ensures quick responses without needing on-site visits. 

    2. **24/7 Availability:** 
    Many MSPs offer round-the-clock remote support, ensuring that assistance is available whenever needed, even outside regular business hours. This continuous support minimizes downtime and disruption to your operations. 

    3. **Cost-Efficiency:** 
    Remote support eliminates the need for on-site visits, reducing travel costs and minimizing downtime associated with waiting for technicians to arrive. It911now.com can efficiently resolve issues without the expense of physical presence. 

    4. **Proactive Monitoring:** 
    MSPs often employ advanced monitoring tools that continuously oversee your IT infrastructure. This proactive approach allows them to identify potential issues before they become critical, reducing the risk of major disruptions. 

    5. **Security Maintenance:** 
    Security is a top priority for MSPs. They can remotely manage and update security software, conduct regular vulnerability assessments, and implement security patches to protect your systems from threats and breaches. 

    6. **Software Updates and Patch Management:** 
    MSPs ensure that your software, operating systems, and applications are updated with the latest patches and updates. This minimizes security vulnerabilities and improves system stability. 

    7. **Scalability:** 
    MSPs can seamlessly scale their remote support services as your company grows to accommodate increased IT demands. They adapt to your changing needs without the hassle of recruiting and training in-house staff. 

    8. **Tailored Solutions:** 
    It911now.com customizes its remote support services to align with your business objectives and IT infrastructure. They understand the unique requirements of your industry and organization, providing solutions that fit your specific needs. 

    9. **Expertise:** 
    MSPs employ skilled IT professionals with expertise in various technologies and domains. These experts offer guidance, best practices, and strategic IT advice to help your company thrive. 

    10. **Faster Issue Resolution:** 
    With remote access, MSP technicians can quickly diagnose and resolve issues without delay, ensuring minimal disruption to your business operations. In summary, MSPs like it911now.com are crucial in delivering efficient, cost-effective, and responsive remote support for your company's IT environment. Their proactive approach to monitoring and managing your IT infrastructure ensures smooth operations and allows you to focus on your core business activities while leaving IT concerns in capable hands.

  6. Maintenance:
    As your Managed Service Provider (MSP), it911now.com offers a comprehensive suite of maintenance services that are designed to ensure the smooth operation, security, and optimal performance of an organization's IT infrastructure and technology assets. This encompasses a wide range of activities and supports the management and proactive enhancement of the IT environment. Here's a detailed description of what it911now.com can provide in terms of maintenance: 

    **1. Proactive Monitoring:** 
    MSPs employ advanced monitoring tools and technologies to continuously track the health and performance of your IT systems, including servers, networks, workstations, and other critical components. By monitoring in real-time, they can identify issues as they arise, often before they impact your operations. 

    **2. Patch Management:** 
    Keeping software, operating systems, and applications up-to-date is crucial for security and functionality. MSPs handle the timely installation of patches, updates, and security fixes to mitigate vulnerabilities and ensure compliance with the latest industry standards. 

    **3. Regular Maintenance Tasks:** 
    MSPs perform routine maintenance tasks such as system backups, data recovery planning, and system optimization. Regular backups are essential for safeguarding critical data, and MSPs ensure that backups are conducted reliably. 

    **4. Security Management:** 
    MSPs focus on safeguarding your IT environment in an age of increasing cybersecurity threats. This includes firewall management, intrusion detection, anti-virus software updates, and security audits. They work to minimize the risk of data breaches, cyberattacks, and unauthorized access. 

    **5. Performance Optimization:** 
    MSPs aim to maximize the efficiency and performance of your IT systems. They conduct regular performance assessments, identify bottlenecks or areas of improvement, and implement solutions to optimize your infrastructure. 

    **6. Helpdesk and Technical Support:** 
    MSPs provide responsive helpdesk support for your employees. They assist with troubleshooting, resolve technical issues, and offer guidance to end-users, ensuring that your workforce can remain productive without disruption. 

    **7. Disaster Recovery and Business Continuity:** 
    Preparing for the unexpected is a critical aspect of IT maintenance. MSPs develop and test disaster recovery plans, ensuring that in the event of data loss or system failures, your organization can quickly recover and resume operations. 

    **8. Hardware Maintenance:** 
    MSPs can manage and maintain your hardware assets, including servers, workstations, and network equipment. This includes hardware upgrades, repairs, and lifecycle management. 

    **9. License Management:** 
    Tracking software licenses and ensuring compliance with licensing agreements can be complex. MSPs manage software licensing, helping you avoid legal issues related to unlicensed software. 

    **10. Reporting and Analytics:** 
    MSPs provide detailed reports and analytics to keep you informed about the performance of your IT environment. These insights help you make informed decisions about IT investments and improvements. 

    **11. Scalability and Flexibility:** 
    As your business grows or evolves, MSPs can adjust the scope of maintenance services to meet your changing needs. Whether you're expanding or streamlining operations, they can adapt their support accordingly. In summary, an MSP's maintenance services are proactive, comprehensive, and tailored to your organization's unique requirements. Outsourcing IT maintenance to an MSP ensures that your technology infrastructure remains robust, secure, and aligned with your business goals while allowing your internal teams to focus on strategic initiatives.